Illustrated portrait of Rachel answering a phone call

AI Receptionist for Small Business

Rachel — the AI receptionist from Collins Consulting

Rachel answers inbound calls to the exact setup you approve and sends you a written summary by email. One clean job, done the way you want it — with the option to add live booking, caller routing, and CRM write-back as you grow.

The problem

The call comes in while you are on a ladder, under a sink, mid-appointment, or already home for the day. It rings out. The caller does not leave a message. They call the next name on the list. You never find out that it happened. That is the part that makes a missed call different from other lost business. An unanswered call leaves no record, so there is nothing to learn from and nothing to fix. The only evidence is the work you did not get.

What Rachel does

Rachel is an AI receptionist for small business. She answers inbound calls according to a setup you approve, so the call is met instead of missed.

Answers inbound calls using your approved script and your business information
Collects the caller's name, number, and reason for calling
Books appointments where the calendar integration allows it
Routes calls by caller type, following your rules
Sends you a call summary by email so you know what came in
Handles the routine calls — hours, location, availability, pricing questions you have already answered a hundred times

What Rachel does not do

She does not make binding commitments on your behalf
She does not invent prices, policies, or promises
She does not replace your judgment on anything that needs it
She escalates to you according to the rules you set, and you decide what those rules are
You approve the scripts before anything goes live

Who this is for

Owners who are on the job, in appointments, or on the phone when the next call arrives
Businesses where a phone inquiry commonly leads to a booking or an estimate
Service businesses that cannot justify a full-time receptionist

A strategy call is required before onboarding, because the setup depends on how your calls actually flow.

Book your free 30-minute strategy call+1 219-249-0852

Some of this work is also available together in a bundle — arranged on the strategy call.

Frequently asked questions

What happens if a call needs a judgment call?

Calls that need judgment route to a person according to the approved setup.

Do I have to use a script you write?

No; you approve the setup and the scripts before anything goes live.

Does Rachel answer after hours?

Coverage follows the configuration you approve.

Are there longer contract options?

Yes. Month-to-month is the standard. A 6-month and a 12-month option are also available — those longer terms reduce the one-time setup fee and are arranged with Kenneth on a call, since they require his written approval.

Steward | Rachel - A.I. Receptionist

Retainer:

$1,500/mo

per location

One-time setup: $4,000 month-to-month (standard) · $3,000 on a 6-month term (requires Kenneth's written approval; arranged by invoice) · $2,000 on a 12-month term (requires Kenneth's written approval; arranged by invoice). Month-to-month is standard; longer terms require Kenneth's written approval. A longer term reduces your one-time setup fee. Your monthly retainer is the same on every term.

Rachel answers inbound calls to the exact setup you approve and sends you a written summary by email.

What's included

Answers inbound calls per the approved setup
Call summary delivered by email
Basic configuration and onboarding

Buy Low Ticket — month-to-month

Checkout collects your business name, individual name, phone and billing address, and takes you to a short intake form after payment.

+1 219-249-0852

A strategy call is required before onboarding. Where applicable, the client funds their own Marblism platform account.

Collins Consulting does not provide legal, tax, accounting, investment, securities, insurance or medical advice. Services are educational and strategic.