This Refund Policy applies to purchases made through https://collinsconsulting.us.com, operated by Kenneth R. Collins II, doing business as Collins Consulting US (“Company,” “we,” “us,” or “our”).
Company Address: [Company Address]
1. Required Strategy Call
All consulting and AI implementation services require completion of a free 30-minute strategy call before purchase.
A purchase of consulting or AI implementation services made without first completing the required strategy call is not eligible for a refund under this policy, except where a refund is required by applicable law or expressly provided in a written agreement. Such a purchase also does not qualify for priority processing or priority delivery.
We strongly recommend booking and completing the free strategy call before purchasing any service package.
2. Digital Products
All sales of digital products, including e-books, workbooks, templates, and other digital downloads, are final once the product has been delivered or made available for download.
Except where required by applicable law, no refunds, exchanges, or credits will be issued after delivery or access has been made available because of the nature of digital goods.
If you experience a technical problem accessing a digital product, contact us so we can make reasonable efforts to restore access or correct the problem.
3. Consulting and Advisory Services
Consulting and advisory fees are non-refundable once a session or engagement has been scheduled, delivered, or begun, except where a refund is required by applicable law or expressly provided in a written agreement.
These services are billed for professional time and preparation. A client’s dissatisfaction with advice, recommendations, strategy, or business results does not by itself create a right to a refund.
Consulting Session Cancellations
A client may reschedule or cancel a scheduled consulting session at no charge by providing notice at least 72 hours before the scheduled session.
Sessions canceled with less than 72 hours’ notice, or sessions missed without notice, are treated as delivered and are non-refundable, except where otherwise required by applicable law or agreed to by the Company in writing.
4. AI Implementation Packages
AI implementation engagements may be billed in three parts:
| Line | Description | Refundability |
|---|---|---|
| 1. Setup Fee | One-time fee required to begin the engagement | Non-refundable once paid, except where required by applicable law or expressly provided in a written agreement |
| 2. Deliverables | Fees tied to build and implementation work | Non-refundable once work on the corresponding deliverable has begun, except where required by applicable law or expressly provided in a written agreement |
| 3. Completion Payment | Payment due upon completion of the project | Refundable if the completed implementation does not meet the agreed scope of work, subject to the written agreement and the procedures in this policy |
The Setup Fee is earned when the engagement is accepted and reserved for the client. Payment of the Setup Fee does not guarantee a particular business, financial, revenue, lead, efficiency, or operational result.
The Company will perform the services and provide the deliverables described in the applicable Client Services Agreement and Statement of Work. Refund rights are limited to the circumstances stated in those documents and this policy.
5. Cancellations
Digital Products
Once a digital product has been purchased and made available for download, the order cannot be canceled, except where required by applicable law.
Consulting Sessions
A client may reschedule or cancel a scheduled consulting session without charge by providing at least 72 hours’ notice. Sessions canceled with less notice, or missed without notice, are treated as delivered and are non-refundable, except where required by applicable law or otherwise agreed in writing.
AI Implementation Projects
Once the Setup Fee has been paid and the project has begun, the engagement cannot be canceled for a refund of the Setup Fee, except where required by applicable law or expressly provided in a written agreement.
If a client wishes to cancel an AI implementation project before work on the Deliverables stage has begun, the client must contact the Company in writing. Any amount owed for work performed, services scheduled, or expenses incurred up to the cancellation date remains due.
Cancellation does not eliminate payment obligations for services already performed, deliverables already started, approved expenses, or other amounts due under the applicable Client Services Agreement or Statement of Work.
6. How to Request a Refund
Where a refund is available under this policy, including a qualifying refund of a Completion Payment, the request must be submitted in writing within seven days after project completion.
Refund requests must be sent to both:
- collinsconsultingnwi@gmail.com
- contact@support.collinsconsulting.us.com
The request must include:
- The client’s name and contact information;
- The applicable invoice, order, or project information;
- The specific deliverable or service at issue; and
- A written explanation of how the completed implementation failed to meet the agreed scope of work.
The Company may request additional information reasonably necessary to review the request. A refund is not available merely because a client changes their mind, does not use a product or service, or does not achieve a desired business result.
Nothing in this policy limits any non-waivable rights available under applicable law.
7. Accepted Payment Method and Refund Timing
The Company accepts payment through Stripe by credit or debit card.
Where a refund is approved under this policy, it will be issued to the original payment method through Stripe. Please allow five to ten business days for the refund to appear on your statement, depending on your bank or card issuer’s processing time.
The Company is not responsible for delays caused by a bank, card issuer, payment processor, or other financial institution.
8. Chargebacks and Payment Disputes
If you have a billing concern, please contact us first so we have an opportunity to review and resolve the issue.
You may contact both:
- collinsconsultingnwi@gmail.com
- contact@support.collinsconsulting.us.com
Before initiating a chargeback or payment dispute, please provide the Company with written notice of the concern and relevant transaction information. The Company will review the matter in good faith and respond based on the applicable agreement, Statement of Work, refund policy, and payment records.
A chargeback or payment dispute does not automatically create a right to a refund and does not eliminate payment obligations for services performed or deliverables provided. If a payment dispute is filed, the Company may pause pending or future services, subject to the applicable agreement and applicable law.
Nothing in this section prohibits a client from exercising any lawful right to dispute a charge or seek relief from a bank, card issuer, payment processor, or government agency.
9. Questions
For questions about this Refund Policy, contact both:
Kenneth R. Collins II
Collins Consulting US
- collinsconsultingnwi@gmail.com
- contact@support.collinsconsulting.us.com
Website: https://collinsconsulting.us.com
10. Changes to This Policy
The Company may update this Refund Policy from time to time. The “Last Updated” date at the top of this policy will reflect the most recent version.
Changes apply prospectively to purchases made after the updated policy takes effect, unless otherwise required by applicable law or stated in a written agreement.